When it comes to making any statements about the rumors according to which iPhone’s text messaging system discriminates Android users by delivering messages to late or not at all, Apple wasn’t very communicative over the years.
An Apple employee from Customer Support acknowledged to Adam Pash from Lifehacker that a lot of users have the same problem: If you switch from an iPhone to an Android, iMessage won’t deliver texts from iPhone users to your new Android phone.Until now, it hasn’t been said anything about any fixes in sight.
During this year this issue was raised by many publications such as The New York Times, Mashable andFast Company. This problem gets deeper and deeper in the consumers mind as one publication says “Apple is punishing you for ditching your iPhone by cutting you off from your friends, and they want to make it feel like you need to be on an Apple device to talk to the people you care about.”
When someone from Business Insider contacted Apple recently regarding this problem, the Customer Support pagepointed to instructions on how to turn off iMessages so that other iPhones won’t continue to try to deliver messages to your unused iMessage address.
iMessage is not the same as a regular mobile phone text, it’s a separate, different system. Texts are often lost inside iMessage when they’re directed to someone who has switched their number to an Android phone because they’re trying to find your old iMessage address, which is now inactive.
When Pash contacted Apple’s customer support for the first time, they proved to be useless:
Apple Support: “Can you try deleting the contact from your new iPhone and re-adding it?”
Me: “I can’t tell everyone I know to delete and re-add me as a contact.”
In the end, the service rep admitted there was a problem as Pash writes:
- This is a problem a lot of people are facing.
- The engineering team is working on it but is apparently clueless as to how to fix it.
- There are no reliable solutions right now – for some people the standard fixes work immediately; many others are in my boat.
Apparently, this is a key admission from Apple, as the company had advised people previously to switch iMessageoff before ditching their old iPhone in favor of an Android. Its help page hints at how long the Android text issue lasts, too:
“If you want to transfer your SIM card or phone number to a device that doesn’t support iMessage
Go to Settings > Messages and turn off iMessage if you plan to transfer your SIM card or phone number from an iPhone to a device that doesn’t support iMessage. If you don’t, other iOS devices might continue to try to send you messages using iMessage, instead of using SMS or MMS, for up to 45 days.”